Shipping policy

Processing

Orders are processed in a numerical order from oldest to newest, subject to availability of ordered items. In most cases, orders received before 12PM PST will be shipped same-day. Orders received after 12PM PST will be processed for shipping the following business day. It is reasonable to expect your ordered items to be processed for shipping in 1-2 business days, pending order volume and availability of products. Note that processing times are not shipping/transit times.

Shipping Methods and Transition Time

International orders are handled by leading carriers such as UPS, DHL, and FedEx, with additional local options available depending on the destination. If the shipping method you prefer is not listed at checkout, please contact us and we will arrange a manual quote for you.

Delivery estimates:
• Air freight (Including Duty Paid Option) – around 7 business days
• Sea freight (Duty Paid Only)– 20 to 25 business days

Orders leave our warehouse Monday through Friday, excluding public holidays. All stated times refer to business days and can vary based on the destination.

Estimated Delivery Timeline
Total estimated delivery time equals handling 1–3 business days plus transit 7–25 business days depending on the shipping method selected. Once your order ships, you will receive a confirmation email containing the tracking details.

Shipping Fees & Customs Charges
Shipping charges are calculated at checkout according to destination, weight, dimensions, and selected service.

If you choose a duty-paid (DDP) shipping option, import taxes, duties, VAT, and brokerage fees will be covered by the logistics provider. For all other shipping methods, these charges remain the customer’s responsibility and are not included in our product prices or shipping fees.

Shipping Address Requirements

Please double-check your shipping address before completing checkout. We cannot be held responsible for delays or failed delivery caused by incorrect or incomplete address information. Address changes can only be requested before the order is dispatched; once the shipment has left our facility, changes cannot be guaranteed.

Claims for Lost, Missing or Damaged Packages

Damaged on arrival: Keep the original packaging and goods, take clear photos, and contact us within 7 calendar days of delivery.

Missing / not delivered: If tracking shows no delivery within 30 business days of the ship date, please reach out so we can open an investigation with the carrier.

For any claim we will need your order number, tracking number, delivery address, a description of the issue, and photos (for damage). We will work with the carrier on your behalf and, where appropriate, arrange a replacement or credit in line with our Refund Policy.

Refused or Returned Packages
If a package is refused or returned to us because of unpaid duties, an incorrect address, or customer refusal, the customer is responsible for all return shipping costs and related fees. Any refund issued will follow our Refund Policy and may be reduced by restocking or processing charges.